Change issue type using automation when workflows are different

Question

Hi Everyone.

In JSM, is it possible to move a ticket from one issue type to another when the issue types use different workflows, without manually using the Move action?

Can this be achieved through automation based on a checkbox or dropdown field value change?

Thanks in advance.

Marc -Devoteam- · Answer

Hi @gollapudi sidhvi

No this is not possible.

The Move option or API are options you could use.

See the post mentioned by @Matteo Vecchiato and the answer from @Bill Sheboy in that post.

Matteo Vecchiato · Answer

Hi @gollapudi sidhvi

Thank you for your post.

This https://community.atlassian.com/forums/Rovo-questions/How-to-update-the-work-type-of-an-item-dyanmically-using-a-Rovo/qaq-p/3154680 should be help you.

Regards