Hi everyone, I need help recovering a deactivated Confluence Space in our Cloud instance. Situation: * Our Confluence Space was automatically deactivated after a period of inactivity on 02.01.2026 * The Space contains important documentation and content that I need * Our instance is on the Free Plan My Questions: * Is it possible to restore the Space myself, or does this require a support ticket? * Is there a retention period for deactivated Spaces on the Free Plan before data is permanently deleted? * If a support ticket is needed: What are the next steps, given that direct support isn't available on the Free Plan? What I've Already Tried: * Searched for the Space in the Space Directory (not visible) - confluence is not available anymore * Checked archived Spaces (not there either) Thank you for your help – I look forward to any suggestions or solutions! Best regards

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Deactivated Confluence Space after Inactivity – Is Recovery Possible? [deactivated @ 02.01.2026]

Aryan Mojo

Hi everyone,

I need help recovering a deactivated Confluence Space in our Cloud instance.

Situation:

Our Confluence Space was automatically deactivated after a period of inactivity on 02.01.2026
The Space contains important documentation and content that I need
Our instance is on the Free Plan

My Questions:

Is it possible to restore the Space myself, or does this require a support ticket?
Is there a retention period for deactivated Spaces on the Free Plan before data is permanently deleted?
If a support ticket is needed: What are the next steps, given that direct support isn't available on the Free Plan?

What I've Already Tried:

Searched for the Space in the Space Directory (not visible) - confluence is not available anymore
Checked archived Spaces (not there either)

Thank you for your help – I look forward to any suggestions or solutions!

Best regards

Accepted answers

Trudy P Claspill

Hello @Aryan Mojo

For that date do you mean January 2, 2026?

You can follow this guidance to see if the Confluence subscription is available for reactivation:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you don't see Confluence listed in the Inactive Subscriptions tab then you will need to reach out to Atlassian for help. You can do that by completing and submitting the form on the Licensing Support site here: