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RESOLVED: Team Managed boards: new tickets don't show in board view

Kate Terzieva

Hi all,

We have team managed boards, and as of today when I create a new ticket underneath a column it vanishes from the board view. I still see it in List view, but it doesn't show in Board view. I don't have any filters applied.

Does anyone have any ideas for troubleshooting? It was working fine yesterday so was thinking maybe there was a jira release that might cause this.

Thanks,

Kate

Accepted answers

Evgenii

Hi, @Kate Terzieva

It looks like the problem with disappearing issues
https://community.atlassian.com/forums/Jira-questions/Disappearing-work-items-problem-with-indexing/qaq-p/3175990
I noticed the same today, that when I change issue assignee, or status, I can see them in list of issues, but they are not included in query, that must return them.
In a few minutes tickets appear.

Hope, Atlassian will fix it soon.

All comments

Evgenii

Hi, @Kate Terzieva

Christos Markoulatos -Relational-

Hi @Kate Terzieva

From what u describe i believe that either the initial status status that isn’t mapped to any board column or the ticket goes to the backlog.

Hope this helps!

Kate Terzieva

Thanks both it looks like its a delay issue tickets take awhile to appear

Kate Terzieva

yeah it looks like its a delay issue thanks

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