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Slack app Assist notify issues status change to resolution error

_크로노_SE_장운영

I've been using the app without any issues until now, and I think it's a great tool. However, starting a few days ago, I encountered an error. When I try to resolve an issue that Assist notified in the agent channel, the following error occurs:

" Something went wrong. We were unable to change the status of this work item. "

If you manipulate issues on the web, it works fine. Has anyone solved the same symptoms as me?

Accepted answers

Marc -Devoteam-

Hi @_크로노_SE_장운영

Is this in relation to a Team Managed project?

Did anything change in the permissions, workflow or is issue security set?

Also see https://jira.atlassian.com/browse/JSDCLOUD-14366

All comments

Marc -Devoteam-

Hi @_크로노_SE_장운영

Is this in relation to a Team Managed project?

Did anything change in the permissions, workflow or is issue security set?

Also see https://jira.atlassian.com/browse/JSDCLOUD-14366

_크로노_SE_장운영

I've been using it well, but the symptoms have developed since 2 days ago. The agents handling the issue have not changed, nor have they changed to workflows
And we reconnected to slack at the recommendation of our partner company, but it remains the same.

_크로노_SE_장운영

As an administrator, I checked the project type, and it is listed as 'Service Management'

Marc -Devoteam-

Hi @_크로노_SE_장운영

Go to spaces and view all spaces, here you will see the type of the space.

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