site deactivated due to inactivity (jira and confluence)

Question

My Atlassian Cloud site key-software.atlassian.net was deactivated due to inactivity.
This was a Free plan.
I did not receive any data deletion notice.
There is no option to reactivate the site in admin.atlassian.com.

I got this Request ID: e05b6dcca662418fa0da46619242dba2

Please reactivate the site.

Izabela França · Answer

We are a user community. We don’t have access to manage or reactivate your Atlassian instances. Only Atlassian Support can help with reactivating your site.

I recommend contacting Atlassian Licensing/Billing Support directly so they can review your instance and advise on the next steps.

Happy holidays :D

Lars Krämer_d4zv23 · Answer

thanks for your answer :)

its possible, i got this two codes and a wrote via support, but just to be sure i just want to write you too:

confluence code [sensitive information removed]

jira code [sensitive information removed]

can you have a look on this?

happy holidays :)

Izabela França · Answer

Hello @Lars Krämer ,

After deactivation, there is a limited window to reactivate the subscription. If that period has passed, the data can no longer be recovered.

If reactivation is still possible and you are the Org admin, you can follow the steps for reactivating an inactive subscription here:
https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you’re unable to reactivate it, please contact Atlassian Licensing/Billing Support for further assistance:
https://www.atlassian.com/company/contact/purchasing-licensing#/

Best regards,

Izabela