Confirmation about System Admin permission before purchasing the Standard Plan

Phuong Do_o7n5mg

We are planning to purchase the Jira Service Management (ITSM) Standard plan and would like to clarify a few points before proceeding.
https://www.atlassian.com/collections/service/pricing

Our goal is to set up email-to-Jira integration so that support tickets from clients (sent to our mailbox) can be created automatically in Jira. This will allow us to streamline communication and manage client requests efficiently within Jira.
From the knowledge articles, I understand that:

1. Configuring Jira applications to receive email from a POP or IMAP mail server, or
2. Configuring an SMTP mail server to send notifications

requires Jira System Administrator permissions, which are not available in the trial/free Jira Cloud version.

References:
https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html
https://confluence.atlassian.com/adminjiraserver0818/configuring-jira-applications-to-receive-email-from-a-pop-or-imap-mail-server-1082267249.html

We are needing help with the confirmation that:
1. When we purchase the Jira Service Management Standard plan, will we automatically get the Jira System Administrators global permission??
2. Is this role something we can grant ourselves after purchasing the plan?
3. Since we currently do not have the required permissions to replicate or follow the procedures outlined in the articles, can you verify if we will be able to follow these steps after upgrading to the Standard plan?

Thank you!

Mohanraj Thangamuthu

Hello, Good day. You can add multiple users to Jira admin permission as well on the Jira plan. This is auto enabled feature. Thanks!