In our org we are planning the email option in channels and service of an project for raising ticket in jira ,so we required to use our domain like jira@jetking.com instead of atlassian .net . so let me know possibilities .
Hi @Abilash ,
Go to your Jira space settings --> Channels and Self service --> Email --> Add External EmailDirect link: https://<DOMAIN>.atlassian.net/jira/servicedesk/projects/<PROJECTKEY>/settings/email
Please note: If you are adding two or more emails to single Jira project, update the Reply-to Address also.
In Jira Service Management, when customers reply to email notifications for requests created using channels other than email, it goes to a reply-to address. By default, the auto-configured Atlassian cloud email address is set as the reply-to address for your project. When additional email addresses are connected, admins can set any of your connected email addresses as the reply-to address.
Hello @Abilash
If you already have an email account set up through another email service you can provide configuration information in JSM to connect to that external account's inbox and read the emails that are sent to it. Refer to
https://support.atlassian.com/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/
Thanks for your response. It's working, but when selecting request types, it's not showing all types—only limited request types are appearing.
A suitable request type for receiving email requests must have both Summary and Description fields visible, and any other visible fields must be optional.
The Description (system field) is necessary for the processing of requests received via email with a Jira Service Management mail handler, so you can’t remove it from the request types being used for this purpose.
Hi @Rilwan Ahmed ,
Thanks, it's working! However, I have a couple of questions:
It looks like you're new here. Sign in or register to get started.
