can;t access admin page

Question

I am a new admin and I'm struggling to access the admin page to manage users.

We have a number of existing sites but when I sign into admin.atlassian.com I get a prompt to create a space and if I do I do not get an option to Add a sight.

I sign in with my user account that works and I'm pretty sure it has admin rights.

Any help would be appreciated.

Shane

Shane Hanson · Answer

hello @Trudy P Claspill

yes they have just confirm that I did not have correct rights! :-/

Thanks for your quick reply!

Shane

Trudy P Claspill · Answer

Hello @Shane Hanson

Welcome to the Atlassian community.

If you click the gear icon near your avatar in Confluence that will take you to the in-Confluence Administration page. If you have the proper permissions you can find a link to User Management there.

What options do you see?

If you are being prompted to create a site when you access https://admin.atlassian.com then you probably do not currently have the necessary permissions to manage users for any site to which you have access.

If you are a new admin you may want to take advantage of the free, on-demand training that is available for admins from the Learning link at the top of the community pages. Here is a quick search to help your find some of the Confluence Admin topics.

https://community.atlassian.com/learning/catalog?product=Confluence&search=admin

And here is a course specific to user management:

https://community.atlassian.com/learning/course/maintain-users-and-their-access-in-an-organization