Setting up automation for assigning specific users within a group

ckopanon

I have a Group Picker field called Team Assigned. This group custom field has Assignable User permissions. It is also set up to only allow the Assignee to be someone from that group. 

My issue is with automation. When a work item is created, for a specific request type, I want it to edit the work item to update the Team Assigned and also set the assignee (which would be someone from that group). When I try to do that, the user doesn't come up. I am assuming I am going to have to change the permissions but how do I do that without messing up the structure of only users from that group showing up in the Assignee field?

Andy Rusnak

Hi Team, 

Thanks for using Atlassian Community, I hope you are well!  

I think the issue here is that the Assignee group that grants the permission isn't on the item yet, so when configuring the Automation Rule it will not display the users that are part of the group.  I believe the Automation Rule configuration will only display the users that are "hard coded" with the assignable permission.  

However, I believe you might be able to get around this by breaking the edit process up into two steps and re-fetching the issue as is described within Automate Ticket Assignment to Groups in Jira Cloud .  This would allow you the ability to set the group first, then re-fetch the issue so that the group assignment in first action is on the issue.  Once that is done you should be able to round robin or assign the issue out using an algorithm for the users that are part of the group by referencing the group field (in your case "Team Assigned") as a smart value.  

Would something like that accomplish your goal? 

Thanks,

Andy