How to retrieve Canned-Responses in Jira Datacenter with Rest-API

Question

I have already tried the following:

https://<jira>/rest/servicedesk/canned-responses/1/search/{Project_Key}

This gives me the following response:

{

"cannedResponses": [],

"totalHits": 0

}

The project definitely contains canned responses. I also have sufficient rights in the project.Source: Retrieve Canned responses in Jira Datacenter from database and REST API | Jira and Jira Service Management | Atlassian Support

Where is my mistake? Did I forget anything? Do I need any apps other than Canned Responses For Jira?

Aron Gombas _Midori_ · Answer

In addition to what @Marc -Devoteam- suggested, I would also check if you are authenticating to the REST API with an account who is permitted to see the canned responses.

Marc -Devoteam- · Answer

Hi @Tim Juniel

Welcome to the community.

Are the canned responses shared ones, or user personal?

I think only shared ones are provided via the API option.