I am trying to have the custom fields of Job Title and Phone Number auto populate when a customer submits a form through JSM. We set up the JSM Assets - Microsoft Entra ID (Azure AD) Beta Integration but I am not sure how those fields get populated. What do I need to do to make sure those fields are populated upon a form creation?
Hi @ckopanon
First you would need create an new attribute on users object, this needs to be a user attribute, to linkt the assets user object to a Jira user.
Then you could fill custom assets fields based on the reporter field via automation.
https://support.atlassian.com/jira/kb/how-to-auto-populate-the-assets-object-field-based-on-the-reporter-field-of-the-ticket-using-automation/
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