"Invite user" mail is not received (not sent?)

tveyben

I am attempting to invite a new user to my cloud JIRA, but the e-mails are never received (not sent?)

 

I am testing with both my own domain (self hosted) but also my @Gmail.com address (to avoid "it's your own problem)

Both never receives the invite e-mail (after now at least 15 min), and both accounts reveive other e-mails.

 

Tailing the log on my own server reveals that no connections are made, don't know about google, but hope that have their stuff under control ;-)

 

Using the Free Tier - there is no support (only a forum).

 

- Any one else observing these problems?

- is there a "operational status page somewhere"

or is it caused by yet a cloud outage (Amazon And Azure just had major issues so....)

 

Marc -Devoteam-

Hi @tveyben 

Welcome to the community.

I understand that user are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

 If the issue is still not resolved request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.