Deleted projects - how to retrieve

Miriam Nieto

Hey, my project was deleted and I did not access the email when they communicated it. How can i retrieve it as it had key information about a new business. Also, is this even GDPR complaint? They remove projects as they wish… I must have right to access all this data!

The same happened in Confluence

Gor Greyan

Hi @Miriam Nieto

Projects are first moved to the trash for a period of 60 days before they being permanently deleted. Did you check the trash? 

Settings > Projects > Trash

If it is not there, you should search Backup/Recovery app that provides restore.

I found this one, you can check.
https://marketplace.atlassian.com/apps/1228694/revyz-data-manager-for-jira-backup-restore-analyze-optimize?hosting=cloud&tab=overview 

About the GDPR.

Yes, you can — but only under certain conditions.
You can raise a GDPR request (e.g., a Data Subject Access Request or complaint) if the deleted data included personal data about you or another identifiable individual.

That means:

• Data created or authored by you (comments, documents, pages showing your name, email, or ID),

• Data that contains personal identifiers (names, photos, voice, or opinions tied to identifiable persons),

So, if your deleted project or Confluence space contained personal information, GDPR applies.
If the deleted content was purely business or technical (non-personal) data, GDPR does not apply directly.

Also, you can reach out to Atlassian Support for clarification.

https://support.atlassian.com/contact/