This is my jira ticket me and my team members are not able to see this by their sso login to jira, previously its working fine .
https://aaft-noida-website.atlassian.net/browse/AU-45.
its been more than 48 hours that we are facing this issue .
Hello @Charu Chandak
Welcome to the Atlassian community.
We are a community of users of our own Jira instances. We don't have access to your instance.
If you are having a login problem with your Jira instance, you should start by contacting the administrators of that instance to report the problem.
If you are the administrator of the instance, please provide more information about the symptoms of your problem and we will try to offer advice. What error message are you getting? How is your SSO configured?
Hello @Charu Chandak Kindly provide an error screenshot which will help us to investigate, as a precautionary step suggest you to open a ticket with Atlassian Vendor for the same.ThanksJayesh R
@Charu Chandak Kindly share the screenshot of the error you get, it will help to investigate the issue.From the overview I suggesst its Atlassian Access or Guard Lapse of subscription which can be resolved by atlassian support.If you are org admin check the same in Billing/Subscriptions by accessing admin.atlassian.com
ThanksJayesh R
This is the error i am getting
Hello @Charu Chandak I can see you are logged in as jitendra.sharma@aef.edu.in, can you confirm this is correct?ThanksJayesh R
I can see you are logged in as jitendra.sharma@aef.edu.in, can you confirm this is correct?
See this is the error I am getting from last three days
Hello @Charu Chandak The error is linked to issue https://jira.atlassian.com/browse/MP-72
Are you the Organization Administrator for the Atlassian Cloud Organization under which this site exists?
If not have you reported this problem to the technical support team that administers the Jira system you are trying to access?
It looks like you're new here. Sign in or register to get started.
