Sync Comment from JSM to JIRA for dev + Devops

Question

Hello,

Can you please share me an automation that I can use to sync the comments from JSM ticket to JIRA and vice versa?

When a ticket is escalated to the dev or dev ops team from the Helpdesk JSM Project, a ticket is created in the Dev JIRA Project Board, and they are automatically linked. When the dev needs information from the helpdesk, when he comments, I want it to sync in the main/original ticket and vice versa.

Thank you!

Ize

Iziel · Answer

Thank you!

Matteo Vecchiato · Answer

Hi @Iziel ,

Thank you for your question.

Please go through this thread where there's a basic example: https://community.atlassian.com/forums/Jira-questions/how-to-setup-automation-to-add-comment-to-another-project-ticket/qaq-p/2876975

Regards