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Only close the main ticket once the subtasks have been completed.

Antonia

Is it possible that the main ticket can only be closed when all subtasks are closed? Because currently, for example, we can create a change/task with subtasks, but then we can close the main ticket even though the subtasks are still open. To me, that doesn't make much sense.

Accepted answers

Shalini Pradhan

Hello @Antonia ,

Good day! Welcome to Atlassian Community

Yes, its possible via Workflow conditions. More details here: How to prevent Closing Issues with Open Sub-Tasks in Jira

You can also use automation, more details here: Automation For Jira - How to write a rule to close a parent issue after all sub-tasks have been closed

Thank you!

All comments

Shalini Pradhan

Hello @Antonia ,

Good day! Welcome to Atlassian Community

Yes, its possible via Workflow conditions. More details here: How to prevent Closing Issues with Open Sub-Tasks in Jira

You can also use automation, more details here: Automation For Jira - How to write a rule to close a parent issue after all sub-tasks have been closed

Thank you!

Antonia

Hi @Shalini Pradhan

thank you for your answer. So this site How to prevent Closing Issues with Open Sub-Tasks in Jira is not available (404 error), but I will look at the other page, thanks!

Shalini Pradhan

Hello @Antonia ,

Thanks for letting me know, looks like a character was missing while I was updating the link. You should be able to access now.

Thank you!

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