Jira project endpoint is not returning all the projects from a service account

Question

Hi, So I made a service account to call Jira's API's and it is not returning all the projects available on jira. I used the API token method to authenticate and gave all the required scopes for reading projects, users. Is there any setting to add a service account or a user account on to each of the project separately. Please clarify this asap, Thanks in advance!

Neha Kantheti_l1wl6y · Answer

Hello, Thank you for replying fast @Karan Sachdev and @Prachi Bolar It seemed like the service accounts permissions that messed up. We've solved that by giving necessary access to the service account. Thank you for helping out :)

Karan Sachdev · Answer

hey @Neha Kantheti

I suggest creating a support ticket so they can further check this.

Thanks!

Prachi Bolar · Answer

Hello,

Welcome to the community :)

As per what Karan mentioned, the same API call should help. Could you also check if service account has browse project permission to all the projects

Could be the reason that its not returning all projects.

Thank You,

Prachi