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JSM Project Automation - Updating a numeric custom field with the value from a smart variable

Daniel Wright_iqmwuy

Hi All,

I've tried scanning through the community pages but I can't seem to quiet find the right answer yet.

With JSM customisation I want to be able to put a points value to each ticket. I'm referencing another fields selection to determine how many points the ticket will get assigned to it, with this value added to a custom field of its own (which I will later use to the order tickets in filtered list view or queue).

I have a automation rule that get the points value puts it into a smart variable, thats working great (outputs to comment confirms I have the number value) and I'm ready to assign this to the custom field setup.

Problem is that my points custom field (customFieldId_144) it is not available in the edit work item drop down, think because its a numeric value custom field?

I've tried reading up on the more fields section and providing the JSON but I'm going around in circles now as anything I take to copy and paste to try its just coming back with JSON error warnings.

Appreciate any support from the wider community on this one

Accepted answers

Matteo Vecchiato

Hi @Daniel Wright ,

Thank you for your question.

Numeric fields are listed in automation update fields, so the cause is other, like:

Have you checked the custom field context? Maybe it is not applied to a specific project you are testing or it should be a global field
Check if the field is inserted in the edit screen (really this shouldn't affects, but just in case)
Refresh the automation webpage, it the field has been created after opening the automation, not all part are refreshed.

I hope it helps.

Regards

All comments

Matteo Vecchiato

Hi @Daniel Wright ,

Thank you for your question.

Numeric fields are listed in automation update fields, so the cause is other, like:

Have you checked the custom field context? Maybe it is not applied to a specific project you are testing or it should be a global field
Check if the field is inserted in the edit screen (really this shouldn't affects, but just in case)
Refresh the automation webpage, it the field has been created after opening the automation, not all part are refreshed.

I hope it helps.

Regards

Oleksii Melnyk _MOY Apps_

Hi @Daniel Wright

Jira can sometimes give errors about the JSON format.

Double-check that you're filling in the fields correctly according to the documentation. Atlassian doc: Advanced field editing using JSON

For Number custom field it must be like:

"customfield_11444" : 664

So your JSON with smart value must be like

{"fields":{"customfield_123":"{{smart_value}}"}}

where {{smart_value}} = 1000 (for example)

Daniel Wright_iqmwuy

User error thank you for the guidance above, no more midnight automation coding for me

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