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Create a new board in the project

Mostafa_levprd

Hi Jira Community,

I'm using the free cloud version and facing an issue with creating a new board. When I navigate to the 'Boards' list and click the 'Create board' button in the upper-right corner, nothing happens. This occurs for both team-managed and company-managed projects.

Has anyone experienced this? Any advice would be greatly appreciated. Thanks!

Accepted answers

Trudy P Claspill

Hello @Mostafa

Welcome to the Atlassian community.

Do I understand correctly that you have navigated to this URL on your Jira instance?

https://<yourJiraUrl>/jira/boards

Screenshot 2025-09-14 at 11.57.03 AM.png

And when you click the Create board button in the upper right corner you are not getting this pop-up?

Screenshot 2025-09-14 at 11.57.42 AM.png

If you are not getting this pop-up:

Do you have a pop-up blocker active?
Have you tried in a private browser window?
Have you tried clearing your browser cache?
Have you tried in a different browser application?
Have you ever been successful previously in creating a board in this manner in this Jira instance?

If you are getting that first pop-up, can you provide screen images and the details for each step you are taking - each button you click, each option you select?

All comments

Akhand Pratap Singh_z78moi

Hello @Mostafa ,

G'day, Welcome to Atlassian Community,

Can you confirm which option you are selecting for board creation?

Board options.png

Also I believe in team managed we cannot have multiple boards.

Best Regards,
Akhand

Trudy P Claspill

Hello @Mostafa

Welcome to the Atlassian community.

Do I understand correctly that you have navigated to this URL on your Jira instance?

https://<yourJiraUrl>/jira/boards

Screenshot 2025-09-14 at 11.57.03 AM.png

And when you click the Create board button in the upper right corner you are not getting this pop-up?

Screenshot 2025-09-14 at 11.57.42 AM.png

If you are not getting this pop-up:

Do you have a pop-up blocker active?
Have you tried in a private browser window?
Have you tried clearing your browser cache?
Have you tried in a different browser application?
Have you ever been successful previously in creating a board in this manner in this Jira instance?

If you are getting that first pop-up, can you provide screen images and the details for each step you are taking - each button you click, each option you select?

Mostafa_levprd

Thank you very much,
furtunatly, with both private & different browsers, I could create a new board. I have not been creating a new board before.

Although I didn't block pop-ups & did clear my browser cache, I still can't create a board with Chrome; the pop-ups don't appear to me.

why?

Trudy P Claspill

I use Chrome, both standard and incognito windows, and have had no problems.

If Chrome Incognito works for you and other browser apps work for you that suggests that there is an extension or configuration applied to your Chrome standard browser that is blocking to pop-up.

You could use the built in Developer Tools to explore what is happening in the standard Chrome browser when trying to access that feature.

https://developer.chrome.com/docs/devtools

Mostafa_levprd

Thank you

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