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Create an Issue with automation and set hidden field

Gsfyris

Hello!

I'm trying to create an issue with automation and set a field "Hidden Field" that is not in any screen, as I want it to be hidden from the user. I get the following error:

The set fields may be unavailable for this project/type. Fields ignored:

Hidden Field

Can I do something like that or do I need a workaround?

Accepted answers

All comments

Trudy P Claspill

Hello @Gsfyris

What problem are you trying to solve by setting a field that is not visible in the issue?

What type of project does this concern? You can get the project type information by clicking the ... button next to the project name in the panel on the left.

Screenshot 2025-09-08 at 9.52.49 AM.png

John Funk

Hi Gsfyris,

Create a Create Screen and Edit/View Screen (or even separate Edit and View screens). Put the hidden field on the Create screen but not the other two.

You can create the new screens by copying the existing ones and adding them to the Screen Scheme.

Gsfyris

Hello!

Wouldn't that make the field visible to the user on creation?

Gsfyris

Hello!

It's a Software project.

The Issue is created by a web request and I want to set an ID to relate it to an external source. This ID must be set during the automated creation and must not be editable by the user.

Trudy P Claspill

Thank you for the additional information.

Is the project Team Managed or Company Managed?

You said the field should not be editable. Should the content be visible to the user?

Will the information in the field be used in any way during the life of the issue by process within Jira or by external integrations with Jira?

Gsfyris

Hello!

It's a Company Managed project.

The field could be visible to user, but better is not to.

The field is only used to track the Issue and update it in the future.

John Funk

Yes, on the screen, but not the web request. Give it a try and let us know.

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