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user attribute in assets does not work

Eduardo Aldaz

I'm currently setting up my Jira Service Management instance in the Assets module. I'm adding a custom field to retrieve the user. I've added the attribute correctly, but it doesn't retrieve the list of users. The attribute is set up correctly. The users are active and belong to a group I'm using in the attribute. I don't know where the error is. Can someone help me?

Accepted answers

Kai Krause_xx7uj7

Hi and Welcome,

i assume you have a objecttype like this, where you a a user attribute and define a group for the users .
Screenshot 2025-09-07 171807.png

When you create a object from the obejcttype und have to set in one character to the user, when yopu simple click in it , it shows you no options.

Screenshot 2025-09-07 172019.png Screenshot 2025-09-07 172029.png

BR
Kai

All comments

Kai Krause_xx7uj7

Hi and Welcome,

i assume you have a objecttype like this, where you a a user attribute and define a group for the users .
Screenshot 2025-09-07 171807.png

Eduardo Aldaz

Right, Always I get NO OPTIONS like the first image although I have good configured.

Eduardo Aldaz

Captura de pantalla 2025-09-07 a las 14.57.31.png

Eduardo Aldaz

Done, I tried to writing initial letter of the user name and works, sorry, thanks a lot for your help.

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