Prevent duplicate clone tickets.

Raymart Cruz

 

I have an automation set up so that when a ticket transitions to “ENG Needs Triage”, it automatically creates a clone in the OCI Jira project. However, there’s a possibility that the same ticket may transition to “ENG Needs Triage” again.

 

How can I prevent the automation from creating another clone if the ticket already has a linked clone?

 

Trudy P Claspill

Hello @Raymart Cruz 

In the Clone action are you creating  a Clones Link between the original issue and the new issue? 

If so then you can use a condition to check if the trigger issue already has an issue linked as a clone, and create the clone only when such a linked issue doesn't exist.