Request is not created

Question

Hi! I am having issues with creating new requests in JIRA ServiceDesk:
 The request is not created in the following cases:

* via email 
* via API (automatically generated error reports)

So, currently the only way to create request in JIRA Service Desk is via Customer Portal

Tuncay Senturk _Snapbytes_ · Answer

If nothing happens when customers email your JSM project, then you may

- check project settings → Email requests, and make sure the address is connected and active.

- ensure the people sending the email are either customers of the project or your project is configured to receive requests from anyone.

- ensure each incoming email must be mapped to a request type.

- ensure the email is received and not blocked by a filter

These are the things that come to my mind

Iuliana Goncharenko · Answer

Hi! any ideas what could cause the problem?

Iuliana Goncharenko · Answer

hi! nothing happens when a customer tries to create a request by contacting us via email

tcpsupport@cee-systems.atlassian.net

no error, no JIRA ticket created