Autaomte creation of multiple subtasks from one field addition

Question

I have a custom field called 'Roles'. This multi-select field allows the team to indicate the different types of resources needed to work a task. I want to automate creating each subtask for assignment. So if someone adds web developer, business analyst, project manager on ABC-123, an automation rule will create three separate tasks.

I want the subtask summary to include the role in the subtask - So it would say

Subtask ABC-4 - Summary: ABC-1 Web Developer

Subtask ABC-5 - Summary: ABC-1 Business Analyst

Subtask ABC-6 - Summary: ABC-1 Project Manager

I am only able to get one subtask created in my automation rule. I'd love some advice on what I'm doing wrong. Thank you!

Beth Power_ld8ga1 · Answer

Thanks so much for this additional information. I'm sure it's the branching issue. I'll play around with it and if I still have issues, reply with the additional context.

Thank you.

Bill Sheboy · Answer

Hi @Beth Power

For a question like this, context is important for the community to help.  Please post the following:

* what version of Jira are you using: Cloud, Server, or Data Center
* for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
* an image of your complete automation rule in a single image for continuity
* images of any relevant actions / conditions / branches
* an image of the audit log details showing the rule execution
* explain what is not working as expected and why you believe that to be the case

Until we see those...

From what you describe, your rule may either have incorrect branching, or be missing a branch to create the subtasks.  Please see this information on Advanced Branching to loop over the values in your field:

https://support.atlassian.com/cloud-automation/docs/jira-automation-branches/#Advanced-branching

Kind regards,
Bill