Keyboard on iOS not popping up

Question

We have a few users who are running into a bug with the latest versions of Confluence Cloud and Jira Cloud apps for iOS. They're also on the latest version of iOS.

When they are prompted to sign in, they'll enter their email, and are redirected to the Microsoft iDP to key in their password. However, the on screen keyboard does not pop up for them to enter their passwords.

Rebooting their devices does not fix the issue. The only workaround that works is to uninstall and reinstall the apps.

Vishalakshi Narayana Swamy · Answer

Hi @Hiep Vo

Welcome to Atlassian community!

From the problem summary, i understand that you are unable to find the keyboard option to enter the password.
I have now created this support ticket on your behalf https://getsupport.atlassian.com/browse/JST-1165758 to address the issue further.

One of our support engineers will reach out to you shortly.

Best Regards,

Vishalakshi Narayanaswamy

Dan Breyen · Answer

Hmm.  That looks like an issue with the integration of the MS Authenticator app.

We can see what Atlassian Support has to say.

Hiep Vo · Answer

Thank you for taking a look, @Dan Breyen.

This device is currently on iOS 18.5, along with two other devices running the same version of iOS and latest versions of Confluence Cloud and Jira Cloud for iOS.

I neglected to add that after the uninstall/reinstall, the keyboard pops up as expected when entering the password. But the login expires after a week or so, and attempts to re-authenticate again results in the abnormal keyboard behavior until we do the uninstall/reinstall again.

As you can see, we don't get the keyboard symbol on the bottom left.