Jira (Business) - Unable to edit "Category" field options as ADMIN

Steven Balduino

Looking for some help here, a bit stuck.

I have a "Business project" (Team Managed) and I have Admin access to it (all permissions ON). However, the default "Category" field (which allows you to Categorize work items in your list view) has no values, won't let me add values, is marked locked and other higher level Jira admins at my company also can't edit it.

Is this a version / level of service issue (think ours is "Standard") or something else? If there's a work-around to making a custom field do the same thing (issue grouping), I am all ears.

Thanks!

Trudy P Claspill

Hello @Steven Balduino 

Welcome to the Atlassian community.

This is not related to the subscription plan you have.

To add values to the Category field in a Business project go to the List tab.

Add the Category field as a column.

Start typing a value into an empty Category field. You will see an option appear to add a new value. Complete typing in the new value then click that option.

 

Jira doesn't support entering new values for this field by typing them into the field from the Details view of an individual issue, as is possible for the Labels field for example.