I can no longer access project for which I am owner and admin.

Question

I have problems accessing the cloud of a project for which I am admin and owner. This is disastrous for us if the Jira resources are lost!

Trudy P Claspill · Answer

Hello @E_ Adelowo

Welcome to the Atlassian community.

When was the last time you were able to access the information?

Are you unable to access only specific projects within Jira? Or are you unable to access Jira at all?

What happens now when you try to access the information?

Were you using a paid (i.e. Standard, Premium, or Enterprise) product subscription or a Free product subscription?

* If it was a Free subscription, and if it has been 120 days or more since anybody access it (logged in at looked at or updated information) then the subscription may have been cancelled by Atlassian due to inactivity. If this is the case warning emails would've been sent to the Organization Admins and Technical and Billing Contacts for the subscription before Atlassian took any actions.
* If it was a paid subscription, have you failed to make a scheduled payment for the subscription? A paid subscription may be cancelled by Atlassian if payments cannot be processed.

MidnightExe · Answer

Check admin.atlassian.comGo to admin.atlassian.com and verify if your site still appears under your account. If it does, try accessing it from there.

Verify your Atlassian account emailMake sure you're logged into the correct Atlassian account (especially if you have multiple emails or identities). It’s easy to be signed in to the wrong one.

Billing and subscription issuesIf your subscription has expired or there’s a billing issue, the site may be locked. Go to admin.atlassian.com --> Billing and check for any notices or payment failures.

Support requestIf none of the above helps, I recommend raising a ticket with Atlassian Support ASAP:Since you’re a site admin, you’ll have access to raise technical support issues.

E_ Adelowo · Answer

The url is:    eadtec.atlassian.net