Not able to see the New JIRA Experience after changing the settings

Question

Karan Sachdev · Answer

Hey @Uday Kumar, Anand

Welcome to Atlassian Community!

Please check the below points:

* Are you an admin on your site? If so, you can go to personal settings (https://<site-name>.atlassian.net/jira/settings/personal/general) and enable it for yourself or all users.
* If you're an admin and another admin enabled it for all users, it will be enabled for all non-admin users. The admins still need to enable it for themselves, so you can go to personal settings and enable it for yourself.
* If you're not a site-admin, contact the admin to check if they enabled it for all users. If the admins don't have the option to enable it for all, you can create a support ticket for assistance.

Here's a screenshot of the personal settings for your reference:

PS. You're on an enterprise plan, so it is likely that the experience is not yet rolled out for your instance.

Thanks!

pawarsachin84 · Answer

Hello @Uday Kumar, Anand ,

Welcome to the Atlassian Community! 😊

1. Confirm if you're on Jira Cloud (not Server/Data Center)

2. Check if an admin has enabled it for your site

3. Ask an admin to raise a ticket with Atlassian Support to request access or to verify rollout status

The below question is mentioned on the Manage the navigation rollout

Why can’t I see the New navigation in Jira Labs for my site?
- Some sites on trial and new Jira sites are already on the new navigation. All sites on trial and new Jira sites will be moved to the new navigation by mid-June 2025.

Activating New Navigation Experience

Old vs new navigation in Jira

Work is the New Term for Issues

Uday Kumar, Anand · Answer

@Ashok Shembde  - Please find the SS below