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Urgent Request to Recover Deleted Atlassian Account and Important Documents

Aysel Abdullayeva

Dear Atlassian Support Team,

I hope this message finds you well.

I am reaching out regarding my free Atlassian account, which I have not accessed for the past few months. I recently discovered that the account appears to have been deleted, and with it, some very important documents and project materials that I urgently need to recover.

I understand that inactive free accounts may be subject to removal after a certain period; however, the data stored on this account is extremely valuable to me, and I would be incredibly grateful if there is any way to recover it even temporarily to retrieve my documents.

Thank you very much for your support and understanding. I look forward to your response.

Warm regards,
Aysel Abdullayeva

Accepted answers

All comments

Kristian Klima_gtcuat

Hello @Aysel Abdullayeva

This is a public Community forum and while users here can provide community support and offer helpful advice, we can't access your account.

As Free Confluence and Jira come without Atlassian support, I'm afraid that your chances of recovery are limited.

caren joyfernandez

Recover

caren joyfernandez

Yes

Evgenii

Hi, @Aysel Abdullayeva

Welcome to Atlassian Community!

Chances to recover are low, but I called Atlassian Support specialist for assistance to this thread. Automatic reply says, that answer will be in a few business days.

Maybe, it's still not too late and they can help.

Matheus Z

Hi @Aysel Abdullayeva,

Welcome to the Atlassian community!

I’m sorry to hear about the issues you’re experiencing with your Atlassian account and the difficulties this has caused you.

I understand how important those documents and project materials are, and I want to help you as much as possible. I have gone ahead and raised a support ticket to discuss the next steps for potentially recovering your data. You can view the status of your request and any updates here: https://support.atlassian.com/requests/JST-1155246/

If you have any further questions or additional information that might help, feel free to let me know.

Thank you for your understanding and patience.

Best,

Matheus

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