Child Field should be copied from Parent, but being blanked out.

Question

Problem: Automation

Managed: Team Managed

I have an automation that copies specified custom fields from the parent to the child. The Parent is an Epic (Backlog Status, but previous closed)  in this case, with the custom field populated. The Story (has the custom field populated manually, however when the automation runs it blanks out the field in a story (status Planed). There are other tickets where this is not happening. Does the community know if there any exception with automation related to this type of update to a child story. The field is Account, I changed the automation from Parent to Epic, but that did not resolve it.

JQL: project = BASS AND type IN (Bug, Problem, Story, Sub-task) AND status IN (Analysis, Blocked, Planned, Reopened, "Requirements Gathering", Implementation, Backlog, Validation) ORDER BY created DESC

arielei · Accepted Answer

Hello @alan.kehoe

Please attach a screen shot of the entire automation.

Marc -Devoteam- · Accepted Answer

Hi @alan.kehoe

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.),

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.