How can I see the email id in to and cc along with the input email id for project for email requests ?
Hi @Manish Soman
You need to update your "Customer Sharing" setting, if you've set it to "Customers can search for other customers within their organizations" the CC emails won't be looped in the ticket.
You need to set it to one of the other 2 options. Reference this old thread for more details: https://community.atlassian.com/forums/Jira-Service-Management/Service-Desk-Email-cc-Participants/qaq-p/921950
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