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Fuzzy search not producing any results

Roy_47dby6

I have a problem with work item searches.

I am looking for any issue that has a particular string in the summary field. The string is contained in the summary field of another issue, but they are not identical so a new JSM ticket has been raised. Example: Ticket 1 has the following summary "ABC12345 - Customer has problem with Hard Drive". Ticket 2 has the following summary "Please advise what is happening to ref ABC12345". I want to be able to cross reference Tickets 1 and 2.

If I type ABC12345 in the search field, both issues come up.

If I type summary ~ "ABC12345", neither comes up. So the syntax generated for an automation by AI "summary ~ "{{issue.summary}}" produces no results.

It appears that none of the JQL syntax listed in the online manual produces any search result.

Can anybody see what the problem is here please?

Accepted answers

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Bill Sheboy

Hi @Roy

Are you asking about a standalone JQL search or performing the search from an automation rule?

If in a rule, context is important for the community to help. Please post the following:

what version of Jira are you using: Cloud, Server, or Data Center
for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case