Not possible to change reporter when ticket is created

Question

Hi,

I freqvently change the "reporter" when getting tickets from a form using a uniform e-mail adress - this was never a problem until the upgrade of Jira interface a couple of weeks ago. Now its only possible to change reporter to one of the servcie desk team member - Even if I add the e-mail adress to the project as service desk customer its not possible to select them as reporter.

Is this not possible anymore or is it a setting that has been changed in the upgrade?

Kind regards

CArl

Carl Strömberg · Answer

Ok - I'll check

Thanks for the tip :-)

/Carl

Nikola Perisic · Answer

Welcome @Carl Strömberg

Changing the reporter requires you to have Modify Reporter permission. This is usually limited to project administrators. If you are a Jira admin, you can change the permission scheme. Check if the current permission scheme is being shared with some other projects.