to set security level to developer when a ticket is created. Update security level when status chang

Question

Create a new automation rule in your project to set the security level to developer when ticket is created.
Update the security level of the ticket when the ticket is moved to in progress status, it should be assigned to tester security level

when closing the ticket it should be assigned to myself(Karthik), if the resolution of the ticket is "Not a bug". In all other resolution it should be assigned to the project owners(Yourself).

Note: We can try in any Automations, Post functions, Validations etc;

Could you please help in this

Dilip_ybbekx · Answer

Hi @thumuluru.shreya

You can configure the post function to set the security level when the issue is transitioned. highlight and make developer as default security level so that when the issue is create it will populate default security level.

Trudy P Claspill · Answer

Hello @thumuluru.shreya

There is a KB on setting security levels when an issue is assigned.

https://support.atlassian.com/automation/kb/automation-or-set-issue-security-level-via-automation-for-jira/

Instead of using the Work Item Assigned trigger you would use the Work Item Created. And you would not need a condition to check the Assignee

To change the Security Level when the status changes you would do a similar rule, but use the Work Item Transitioned trigger.