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Separate notification and mailing list

Antonia

When we receive a problem by email, we create a ticket in Jira with the email. Our IT mailing list is then written to BCC and we always receive notifications when this ticket is processed/closed.

How can I stop receiving notifications for this mailing list? I don't want to switch off the notifications for all customers, but only for the distribution list.

Is it somehow not possible to distinguish between normal notifications and who is on a distribution list?

Accepted answers

All comments

Nikola Perisic

Hello @Antonia

What is your current setup for your Internal notifications in your JSM project (Project Settings > Notifications), specifically when the issue is closed?

Antonia

I have currently turned off all settings because of this problem. But otherwise I would have had the yellow highlighted setting activated.

Nikola Perisic

These notifications are being applied to all customers - even the ones who are involved in the distribution list.

Alexander Hohmann

Have you looked into the product settings of your personal profile? You can toggle notifications there.

Edit - sorry, that will not help you, since it will have an effect on all lists.

Antonia

So there is no way to remove the mailing list from the notifications? Or could I log in to Jira with the distribution list and switch off the notifications?

Antonia

I am now trying to get into the mailing list account and then I will try out the personal settings.

Edit: It doesn't work!

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