Turn off the option for new users

Question

I created a new user and they have "Jira Service Management [Join]" as an option under main menu, just below Jira and Confluence items.

No users are listed in any of the the "Jira Service management" groups and we don't use this product.

How do I turn off the menu option for all users?

Iain Davidson_yg75xq · Answer

(for some reason I can't post an image with a reply, so I'm reposting as an 'answer' instead).

Iain Davidson_yg75xq · Answer

We do not subscribe to JSM.  And that App should not be shown to anyone.

Under "Apps" and "Jira Service Management" all the "jira-servicemanagement-*" groups have no membership.

This 'guest' account was specifically restricted to a single Jira Project and a single Confluence page.

. . . .

ok, I found the issue (per the suggestion of above replies).

Under Admin site, Tab "Apps", there is "User access settings"  Jira Service Management has "User (agent)" I updated it to 'None".

Iain Davidson_yg75xq · Answer

ok, I found the issue (per the suggestion of an email I received).

Under Admin site, Tab "Apps", there is "User access settings"  Jira Service Management has "User (agent)" I updated it to 'None".