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Getting error upon new demo project creation

Seema jain_uhw4uz

Hello!
I have a 30 days X ray trial version. And Im trying to create a demo project with Xray in Jira to build a POC to evaluate test case management in Jira.

However when I try to create the project Im getting 'unexpected error has occurred' message. Please see the attached video.
I would appreciate if you can help troubleshoot

Screenshot 2025-05-15 at 12.34.47 PM.png

Accepted answers

John Funk

Hi Seema - Welcome to the Atlassian Community!

You should contact the X-ray vendor directly for support with their app.

https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2

All comments

John Funk

Hi Seema - Welcome to the Atlassian Community!

You should contact the X-ray vendor directly for support with their app.

https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2

Seema jain_uhw4uz

Thanks John.

Seema jain_uhw4uz

Hey John,

The issue continues to persist. I reached out to the Xray support team and they are not able to help troubleshoot. I'd appreciate of you can review the discussions in the ticket below. I was told to reach out to Atlassian

https://jira.getxray.app/servicedesk/customer/portal/2/SUPPORT-99186

Please help!

Thanks

Seema.

John Funk

You should contact Atlassian Support here:

https://support.atlassian.com/contact/#/

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