We are currently in the process of setting up our Service Management Desk, but we are encountering several administrative issues that are hindering our progress:
Despite being marked as administrators, none of our team members are able to perform key admin tasks.
We are not receiving admin invitation emails from the portal, which prevents us from managing user access properly.
Workflow creation features are unavailable, even though we are subscribed to the Premium plan.
These issues are impacting our ability to proceed with the setup. We would appreciate your urgent assistance in resolving these problems.
Please let us know if you need any further information from our side to investigate this matter.
