Lost access to Space Admin tools

Harrison Fortie1

Using Conflunce On-Demand:

Recently I lost access to Space Administration tools. Either I or another administrator accidently did something.

I was reading through other answers like:

https://answers.atlassian.com/questions/104442/system-admin-cannot-administer-certain-spaces

https://confluence.atlassian.com/display/DOC/Global+Permissions+Overview#GlobalPermissionsOverview-supergroup

I am part of the administrators group which has the following global permissions:

can use:                      true
attach files to user profile: false
update user status:           true
personal space:               true
create spaces:                true
Confluence Administrator:     true
System Administrator:         false

There are certain spaces that I used to have the space admin tools available on but I don't any more. One of the above referenced links says that I need to be apart of the confluence-administrators group.

But when I go to:
Confluence Admin -> Users & Security -> Groups

I see confluence-administrators listed. It has one user:
sysadmin - who I don't know the password to and neither does the person who setup confluence.

There is no Delete or Edit Members options under Operations.

All the other Groups (except system-administrators) have delete / edit members links.

I don't see how I can add myself to the confluence-administrators group. When I go to edit my groups for my user, the confluence-administrators groups is not in the list of available groups.

What can I do?

cbenard1

Hi Harrison,
I've responded in your ticket as well. Please be aware that the system-administrators and confluence-administrators group are reserved for atlassian use only in the OnDemand platform. Access cannot be changed to those except on our end. Everything appears to be operating fine when I check out your instance. Please respond here or in the ticket, which features are you trying to access that you cannot?

Thanks

Turner