Assistance with Automation

Question

I have to create an Automation Rule to assign the request to specific user based on the Country selected from the dropdown custom field.

I am using the logical operator of 'one of' and then selecting the Countries from the available value to build automation.

I created the Automation using IF condition. When I created a Test request and selected a specific Country, the request stays un assigned.

screenshot of the field from request type

screenshot of rule (partial to give an idea)

Please let me know how can I make this work?

Thank you

Bill Sheboy · Answer

Hi @Mitesh Shah

Without first seeing the rule's audit log details, I see two things to correct in your rule:

(1) The Issue Created trigger can start a rule so quickly that some data may not be ready for the rule to use.  To fix this, please add the Re-fetch Issue action immediately after the trigger.  This will slow the rule slightly and reload the data before proceeding.

(2) Your rule is using an if / else condition block but has all the conditions bundled in one area.  Instead you want separate if and else / if sections, as shown in the documentation.

With this changes, your rule would look like this.  Please adjust based on your actual conditions required.

* trigger: Issue Created
* action: Re-fetch Issue
* condition: Issue Type equals Volunteer Payments
* if / else block* if * condition: Volunteer Assignment Country is one of Australia or Nepal
* action: assign the issue

* else if * condition: Volunteer Assignment Country is one of Indonesia, ...
* action: assign the issue

* ...more else if sections for other cases

A simpler way to do this may be using a Lookup Table.  That would allow mapping the countries to the appropriate assignee.  If you want to try that, please see the examples in the documentation:

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table

Kind regards,
Bill

Gor Greyan · Answer

Hi @Mitesh Shah
Could you please share Audit Log from the automation, for that Test ticket?

Mohanraj Thangamuthu · Answer

Hello, Good day. You had a chance to review the automation rule logs?. Check if the rule is getting triggered when the issue is created, and if there is any error. Thanks