Automation Help: Linking a Created Issue to the Trigger Issue from a Form Submission

Stefan Froehlich

Hi everyone,

I'm working on a Jira Service Management automation and running into trouble with linking issues correctly.

🎯 Goal:

When a form is submitted (not just when an issue is created), I want to:

1. Check if a checkbox field (application_access) has any values selected.
2. If so, create a new issue (e.g., a task for IT Operations).
3. Link that new issue back to the original issue where the form was submitted.

🧪 Current Setup:

• Trigger: Forms submitted
• Form field: application_access (checkbox with options: Application A, Application B)
• Smart values used:
  • {{forms.last.application_access}} – works fine in logs
  • {{triggerIssue.key}} – resolves correctly in logs
  • {{issue.key}} – also resolves correctly
• Create Issue: Works fine, issue is created
• Link Issues: Audit log says it linked, but no link appears in the UI

🧠 What I’ve Tried:

• Logging {{triggerIssue.key}} and {{issue.key}} – both resolve to the original issue
• Using "Trigger work item" in the Link work item action
• Using “Most recently created work item” in the link work item action
• Using {{triggerIssue.key}} as the target
• Manually linking the issues works fine, so the link type is visible

❓ Question:

How can I reliably link the newly created issue to the issue where the form was submitted? Is there a known issue with linking from a created issue to the trigger issue in this context?

Any help or examples would be greatly appreciated!

Thanks in advance 🙏
Stefan

 

Bill Sheboy

Hi @Stefan Froehlich 

Without seeing the specifics of your rule and audit log details...

 

First, into which project are you creating the new issue: the same as the trigger issue's form or a different project? 

If you are creating it a different project, the rule will need at least multiple-project scope to add the link after the issue is created.  The reason is single-project scope rules can create / clone issues into other projects but they cannot view or alter them otherwise.

As an alternative, the link may be added when the issue is created (removing the Link Issues action) by selecting the Linked Issues field in the Create Issue action.

 

If that does not help, please post the following to supply more context:

• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution

 

Kind regards,
Bill