Users are unable to receive email invites

Question

Hi community,

I have setup an org inside admin.atlassian.com and have added few users as an org admin. But, all the users(including me), are unable to receive any mail.

I can see every user's status as Invited instead of Active.

Can someone help me with the same?

swarada.jalukar · Answer

Hi @Dilip , Thanks for the quick response!

I tried these steps but Project Settings option is not visible for me.

Currently I am targeting the users activation specific to a Organisation.

Could you guide me with the same?

Dilip_ybbekx · Answer

also, try sharing the instance URL with the user and see if they are able to access the site using the URL of the site

Dilip_ybbekx · Answer

it's possible that user might be under the suppression list, you can remove the user from suppression list by following the steps here: https://support.atlassian.com/jira/kb/unsuppress-email-address-in-jira-cloud-software-or-work-management-projects/