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I am unable to log in to JIRA Work Management; it keeps loading continuously.

SUMAN KANNAN

We have a company account in JIRA, and we are using Work Management for our project. For the past two days, I’ve been unable to log in. When I navigate to the URL, the page keeps reloading continuously. I also received the following message:

"Hash: KZH7SZ
Trace: 88e1d74503744e3a869df6c9a0812e2b"

Could you please help me resolve this issue?

Accepted answers

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Tessa Tuteleers

Hi @SUMAN KANNAN ,

could it be that you are impacted by this maintenance?
Please check this article: https://community.atlassian.com/forums/Announcement-articles/Upcoming-Maintenance-Notification-for-Jira-and-Confluence/ba-p/2973795#M6870

If not, pleaselet us know or create a support ticket with Atlassian to help you out.

- Tessa

SUMAN KANNAN

@Piet Pieters Thanks for your support.

In our Organisation we are using free version of jira work management . Initially we are 10 people , so we have used the free version . Now our Organisation upgraded to 18 people . Now we would like to subscribe for a plan , currently no one from our organisation able to login . Then how could we subscribe / upgrade the plan .

Tessa Tuteleers

Hi @SUMAN KANNAN ,

It seems than that you are not impacted by the maintenance window I mentionned.
If I understand correct you had a free Jira instance with 10 users.

You want to add 8 additional people (or have already?) and now need to upgrade to standard or premium because the free instance does not support 18 users, correct?

Can you confirm tat you don't have access to https://admin.atlassian.com/ either with an org admin account?
Seems like a licensing issue, I tagged Atlassian in your question, hopefully they can check what's happening in your specific instance.

kr,

Tessa

SUMAN KANNAN

Thankyou for your clarification .

You want to add 8 additional people (or have already?) and now need to upgrade to standard or premium because the free instance does not support 18 users, correct?

Already we have 18 peoples . Now we need to upgrade the standard plan .

Can you confirm tat you don't have access to https://admin.atlassian.com/ either with an org admin account?

No I don't have a access for admin . If we want to check anything . please guide us we can check .

licensing issue - Help me to fix that .

Andy Heinzer

Hi @SUMAN KANNAN

It appears that Jira has been suspended on your site. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3506490 in order to see if our team can reactivate that product.

I recommend following up in that support case.

Andy

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