Upcoming Maintenance Notification for Jira and Confluence Products

[#1]

Dear Valued Customers,

We hope this message finds you well. We would like to inform you about scheduled maintenance on the infrastructure supporting our Jira and Confluence platforms, taking place from March 18, 2025 to May 31, 2025. 

Maintenance Details:

• Affected Users: Free edition users in Singapore and Northern California

• Duration: Up to 120 minutes per customer

• Timing: During regular business hours in the specified regions

Please Note: This maintenance will result in a temporary service outage for the specified regions. As per Atlassian Service Level Agreement | Atlassian, Free customers are not eligible for uptime SLA credit compensation.

We appreciate your patience and understanding as we work to enhance the performance and reliability of our services for all customers.

Thank you for your continued support.

Best regards,
The Atlassian Cloud Platform Team

[Andy Gladstone]

Two and half months is quite a long period for a potential outage. Will there be any updates as the maintenance window for specific customers gets closer? I anticipate this leading to a large number of requests in the community and the better we can communicate in advance, the more service requests we can help deflect.

[Doods Perea]

Up to 120 minutes (2 hours max) per customer, @Andy Gladstone.  This is tolerable, as far as I am concerned.

I was up in arms before I read that part.

Cheers!

[Andy Gladstone]

I saw that too, but the question which 120 minutes over the next 2.5 months? That's quite a large target with a very small bullseye.

[Ollie Guan]

Hi @Reddy Sekhar ,

The notice is pretty clear, but appears to have been drafted for the Atlassian support team. For individual users, the impact time (120 minutes) for each free plan user site is more valuable than the entire period from March 18 to May 31.

Perhaps changing the wording and order will make it easier for users to accept it

[Tere Pile]

We're not on Free version (standard), nor in SG, yet some users seeing the maintenance msg others are not.  Any reason??

[Qasem O]

Hello community 

I thinking that after 2.5 months,changing my plan,it is good to be with new community. 

Best regard

[Alfonso Leiva]

Just wondering: is it ok if I receive the message on a site under a Premium plan?

From what I read, it is only for Free plans.

[Sol Caporal]

Hello,

I do not have the free plan and am not in Singapore or Northern California and still do to have access to Jira, Jira Service Management, Jira Work Management, Jira Product Discovery or Confluence. 

I need this resolved asap. 

[Branda Mauldin]

Hello,

We have a Premium subscription for Jira, Standard plans for Confluence, Jira Product Discovery, and Jira Service Management and paid subscriptions for Advanced Portal Reports and Timesheet Tracking.   Based upon the notification that it would impact free addition users, we had not anticipated the impact nor alerted for customer impact.