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Smart Value .urlEncode Not Working in Jira Automation Web Request

Sairam Adla

I'm trying to use Jira Automation to construct a dynamic URL for accessing the public Azure Retail Prices API:

dynamic URL with OS smart value with url encode

Expected Resolve-URL

However, the resolved URL ends up with an empty value for ProductName:

resolved URL

It seems like .URL Encode is either not being applied or causing the smart value to fail silently. I’ve verified that the OS field has a value before encoding.

Could someone from the community or Atlassian confirm:

Whether .URL Encode is fully supported in Jira Automation for web request URLs?
If not, is there a workaround or recommended pattern to safely encode smart values with spaces or special characters in URLs?

Thanks in advance for the help!

Accepted answers

All comments

Florian Bonniec

Hi @Sairam Adla

What is the smart value you are using ? What is the expected vs actual result ?

Regards

Sairam Adla

Hello @Florian Bonniec

Sure! I've updated the description—please take a look.
Thank you!"

Florian Bonniec

Do you have a screenshot of the automation action ?

Sairam Adla

@Florian Bonniec Yes

Bill Sheboy

Hi @Sairam Adla -- Welcome to the Atlassian Community!

In my experience, the Send Web Request action can have timing / racetrack problems where the URL, request message, etc. might not fully evaluate fast enough when they contain smart values before they are validated and used.

I recommend trying this to diagnose and mitigate timing problems:

use the Create Variable action to first create the URL and request, perhaps named varURL and varRequestMessage
echo those to the audit log using the Log action
then use them in the Send Web Request action as {{varURL}} and {{varRequestMessage}}
when testing, carefully review the log for any unexpected values

Kind regards,
Bill

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