Inconsistency using comparison smart values with Assets

David Foote_h3fjnl

Hi all,

I'm running into an issue pulling data from Assets and using smart value comparisons.

Using the "Lookup Objects" action, I'm getting a record out of Assets. Then, I want to look at the value of a select field and see if it equals a string (in this case, "Fixed").

 

What I'm noticing is that if I do a direct comparison using the {{lookupObject.first...}} smart values, it always evaluates as false.

So, this line will always return false no matter the actual value:

{{equals(lookupObjects.first.First Level Approval, "Fixed")}}

 

However, if I save that value to variable first, it works just fine.

So, I create a variable called firstLevel and assign it the value of

{{lookupObjects.first.First Level Approval}} 

and then use the following smart value, it compares correctly and will return appropriately

{{equals(firstLevel, "Fixed")}}

Here is screenshot of an automation I used to test this and the resulting output

Any suggestions would be appreciated!

David Foote_h3fjnl

It looks like this is a known issue that affects list, text and math functions along with conditional logic when working with Assets:

https://support.atlassian.com/jira/kb/workaround-for-using-smart-value-functions-with-assets-data-in-automations/

 

The workaround is apparently to save to a variable - so good to know I guess!