How to build an automation rule to create a linked task in Jira based on the issue type

suzanne.moss

Hi all, 

Im very new to Jira (and quite frankly a little scared of it!), anyhoo. For those that have braved the steep Jira learning curve, if you could help a gal out that would be so much appreciated. 

I want to create an automation rule that does this...

WHEN JSM work item created
IF the issue type is not 'Critical issue'
THEN create a linked issue in the Jira cloud project

The trouble I'm having is that I don't see a 'Then' action for 'Create Linked Issue'. 

 

If anyone can help i'd be super grateful. TIA

Suz 

Trudy Claspill

Hello @suzanne.moss 

If you are new to Jira I recommend that you visit the Learning area (link at the top of the Community pages) to find the free, on-demand training courses available for Jira products. The have courses for different knowledge levels (i.e. beginner) and a variety of topics, include Automation Rules.

 

There is no action named "THEN".

You simply add the actions after the 'IF'. The "then" is implied.

You will need to add the Linked Issues field in your Create Work Item action to create a link between the new issue and the issue that triggered the rule.