Usernames have disappeared!

Question

Hiya,

We're having an issue where all people coming up as user ID's, you can't tag anyone and no notifications are coming through - is this a platform wide issue?

Thanks,

Liv

Shalini Pradhan · Answer

Hello @Liv Smith @Hayden Mccarry @Andreas Bennecke ,

Good day! Welcome to Atlassian Community :)

We have an active incident where user names are not showing correctly. Our team is actively working on this. For time being, as a workaround, you can clear cookies and cache.

We have opened a bug for the same which you can track:
https://jira.atlassian.com/browse/JRACLOUD-94327

Thank you!

Hayden Mccarry · Answer

Hi,

I am experiencing the same issue here. My other instances are not having this issue though. It seems to be affecting instances with the new view from what i can see on my end?

Hopefully this gets resolved soon - You are not the only one suffering from this issue it seems!

Thanks,
Hayden

Andreas Bennecke · Answer

We're currently experiencing the same issue. All customers show as User ID's, and users are experiencing issues either signing in or have no access to our portals.

Sadly no update on https://jira-service-management.status.atlassian.com/