Automation Question: I am attempting to set up an automation to assign tickets in a service project based on time of day the issue was created. I've tried about 6 different format conditions for the If/Else blocks including these most recently:
- {{issue.created.convertToTimeZone("UTC").withHour(12).withMinute(0)}}
- {{issue.created.format("HH")}}
- {{issue.created.withHour(12)}}
I've also tried to pull the time into a variable but still haven't had success. Has anyone ever succeeded in time based assignments? Atlassian Intelligence and Rovo also fail me when I've tried.
In essence, I would like some specific request types assign to a single agent from 8am - 11am EST (12 - 15 UTC). Outside of that time I want tickets for specific request types to round robin assign to two service desk agents. I know what needs to happen in terms of the specific request types but cannot make the time based assignment work properly
