Automating Kanban Column Movement Based on Status Updates

Question

Hi,

I’m encountering an issue where when the status of a task is updated via an external API (using SAP CALM), the task's status changes correctly but it stays in the Backlog on the Kanban board, instead of moving to the corresponding column based on its status.

Specifically, I want tasks to automatically move to the correct Kanban board column when their status is updated (e.g., from Backlog to Done, etc).

However, I am noticing that after the API updates the status, the task appears as text within the ticket, but the Kanban board column doesn’t reflect this change. it's still in the Backlog.

Could you please advise on how I can ensure the task moves to the correct column automatically, based on the status update?

* Kanbanbord:

* Example of a ticket, which i created it through the API and where i do update it through the API too
* 
* My Kanban Board in Edit Mode

* My Workflow in Edit Mode

Bill Sheboy · Answer

You appear to be having difficulty in staying with one conversation thread, posting answers / questions in the community, and trying the things the community members suggest.

I recommend you pause and meet with your Jira Site Admin to ask for their help, and if necessary, contact the Atlassian Support team directly: https://support.atlassian.com/contact/#/

Stephen.Lugton · Answer

Hi @quteiba.alsalaa

Following on from @Bill Sheboy 's comment about your board set up being unusual, please note that the order of the Done columns matters as it affects when a work item is counted as completed.

If you look at the colours of the bars at the top of each column you'll see that the left most column has a grey bar at the top; this means that it is the To Do column which typically will be the first status, which in your case looks to be Backlog, so I would recommend moving the Backlog column to the left position on the board setup.

Similarly, the right most column has a green bar at the top denoting that it is the Done column, typically the last status of your workflow, in your case Done would be in this position, so I would recommend moving the Done column to be in the right most position.

Thirdly, typically Kanban boards are set up with cards moving from left to right.

My final comment on your board setup is the fact that you have a Not relevant column.  I would suggest that if you are going to have a Not relevant status it should be a green Done status (which would need to be updated in the workflow).  In this case I would suggest that you actually have 2 statuses mapped to the Done column i.e. put both Done and Not Relevant statuses in the same column, which when you drag your cards into that column will look something like:

Based on all of this I would suggest setting up you columns / statuses like this:

quteiba.alsalaa · Answer

This what i get from jira when i try to: You may have recently posted the same thing elsewhere on the community. Update your text, or wait before reposting.